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The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace
Download Ebook The Million Dollar Greeting: Today’s Best Practices for Profit, Customer Retention, and a Happy Workplace
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Review
“Dan Sachs embodies all the principles of hospitality in abundance, and his career is a testament to his passion and dedication for this hard work. His deep knowledge of the industry—and his thoughtful and thorough research—is a gift to anyone who finds fulfillment in hospitality.” —Danny Meyer, CEO of Union Square Hospitality Group and Founder of Shake Shack “The Million Dollar Greeting is ‘the real deal’ for anyone trying to build a business that relies on excellent customer service to differentiate its product or service in this age of the internet. Dan Sachs and Janet Scott have distilled the secrets of creating a workforce that is inspired and committed. Particularly valuable is their focus on gaining the best from the millennial generation. And the book is so readable that once you pick it up you will not want to put it down—a remarkable achievement for a business book. I loved it.” —Robin Smith, Chairman, Publishers Clearing House “The Million Dollar Greeting is going to help ripple some great thoughts and get people moving more in line with how the world is thinking today, or how more of the world should be thinking.” —Jon Dwoskin, Host of the THINK Business with Jon Dwoskin podcast “Dan’s the man, and I loved his book—very team centric. We all know that it takes all of us to get the job done, and you’ve got to focus on the team. Buy his book!” —Chip Lutz, president of Unconventional Leadership and former lieutenant commander in the US Navy “BRAVO Dan Sachs on providing such incredible insights on the roadmaps that guide GREAT Leaders and their organizations. The stories and experiences shared are excellent learning lessons on core values that create terrific companies and cultures, especially as organizations embrace the millennial generation and refocus employee engagement and customer service excellence.” —Misty M. Johanson, Dean of Driehaus College of Business. DePaul University “In The Million Dollar Greeting, Dan Sachs taps into the wisdom of some of the most insightful entrepreneurs in the country. Follow their examples, and your customers will love you.” —Bo Burlingham, Inc. Magazine columnist and author of Small Giants: Companies that Choose to Be Great Instead of Big and Finish Big: How Great Entrepreneurs Exit Their Companies On Top “The Million Dollar Greeting is a compelling study of companies that win through the common characteristics of exceptional leadership and corporate cultures authentically focused on serving customers and inspiring employees. Dan Sachs profiles a diverse group of businesses and discerns patterns and lessons that have applicability to all businesses.” —Michael Chae, Senior Managing Director and Chief Financial Officer at The Blackstone Group “Whether your business is in restaurants, hotels, healthcare, or another field, reading The Million Dollar Greeting will make you a more effective leader.” —Douglas Drachman, MD, FACC, Director at Massachusetts General Hospital and Assistant Professor of Medicine at Harvard Medical School
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About the Author
Dan Sachs is professor of entrepreneurship, hospitality management, and service leadership at DePaul University and president of Meerkat Restaurant Advisory, an A-list restaurant advisory group. From 1999–2015, he owned the Bin36 restaurant group, where he developed and operated several wine-focused restaurants. He has worked with a variety of famous restaurateurs including Danny Meyer, Drew Nieporent, and Paul Bartolotta. He has an AB from Harvard College and a master’s degree from the Parisian culinary school École de Cuisine La Varenne. He lives in Chicago, IL.Janet Scott is a writer and the owner of The Write Place, a corporate communication and academic support company. She worked for many years in journalism and marketing, and taught for twelve years at Wayne State University. She has an AB from Harvard College and a master’s degree from Eastern Michigan University. She lives in Detroit, MI.
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Product details
Hardcover: 204 pages
Publisher: Apollo Publishers (September 13, 2018)
Language: English
ISBN-10: 1948062143
ISBN-13: 978-1948062145
Product Dimensions:
6.2 x 0.8 x 9 inches
Shipping Weight: 15.5 ounces (View shipping rates and policies)
Average Customer Review:
4.9 out of 5 stars
12 customer reviews
Amazon Best Sellers Rank:
#227,179 in Books (See Top 100 in Books)
A great book for students of business with lessons that extend well beyond the restaurant and hospitality industries. The author's access to business leaders with insights on customer service is invaluable. The extensions of those lessons into our own experiences with customer service organizations, with investing in customer service enterprises (my profession) and life (see Zappos family values) make this book a must read.
Really appreciate the author’s approach in discussing how different companies deliver great customer service and how they get their employees’ buy-in. I thought he did a great job of offering different perspectives (the Evangelists, the Transformers, and the Pragmatists) with relevant stories demonstrating how companies, old and new, are exhibiting great customer service supported by a focused and aligned workforce. Very compelling!
The authors have done an excellent job of analyzing and presenting the core beliefs that create great customer service and thus great and sustainable businesses. By talking to people in companies both large and small and in a wide range of businesses, they have brought into focus the attitudes and approaches to customer service that have allowed small companies to grow into powerhouses that have stood the test of time. It is one thing to create a business that grows for a year or two. It is another thing entirely to create a business that thrives and grows for many decades. This is a feat that is as rare as it is difficult. The authors do a great job of drilling down to discover what makes possible this nearly impossible feat. It is well worth the read for anyone who owns a business or wants to make a valuable contribution to the business in which he works.
If you are trying to understand how to build consistently excellent customer experience processes, this book is for you. Written by a successful hospitality entrepreneur and full of insightful interviews with some of the leading creators of powerful workplace cultures, The Million Dollar greeting points out practical ways to connect and build long-term, engaged relationships with customers.
Million Dollar Greeting is a terrific book for anyone who interacts with people professionally. The case studies Dan Sachs employs are consistent: great service (or hospitality, as he calls it) requires deliberate, focused attention. It must be a corporate core value to be effective. This book would be a great gift for any new entrepreneur or a seasoned professional who needs a refresher on how to ensure customers feel valued.
I bought this book not knowing what to expect and unsure of whether this kind of research could be applicable to my business. However, the thoughtful interviews and analysis far exceeded my expectations. I even found myself underlining sections of the book to bring up in our next board meeting! The advice in this book is worthwhile for any company — big or small, customer service focused or not. It gave me a lot to think about in terms of the way my company builds a community among our employees, ultimately building more sustainable and long lasting dedication to our mission. I am so glad I ordered a copy of this on a whim! About to buy a few more for my family and coworkers
This book is full of practical advice about creating a culture of engagement between leaders, employees, and customers. The author does a great job at teasing apart tactical ways that a number of successful leaders are able to create a culture of engagement, vitality, and growth. Interestingly, the industy-diverse leaders don't all take the same tact, which is a reassuring message - that a positive culture comes from many and varied means, and from a multitude of styles. The leaders have each created an environment where employees care about the work they do, care about each other, and care about the fate of the organization. I like how the interviews the author conducts address not only why but HOW this type of culture is created. Easy to read, and a high recommend!!
Really useful book. We hear so much about the importance of building culture, meaning, mission, values into our workplaces, and most leaders won't argue with that, many will pay lip service to it daily. But where most struggle is the how to. Daniel Sachs gives us a books worth of how to, in the voice of the leaders who have done it, acknowledge the messy complexity of it, and are crystal clear about the effort it requires. Practical, inspirational - I highlighted loads and took away many, many great ideas.
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