Download Ebook Zap the Gaps! Target Higher Performance and Achieve It!, by Dana Gaines Robinson James C Robinson
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Zap the Gaps! Target Higher Performance and Achieve It!, by Dana Gaines Robinson James C Robinson
Download Ebook Zap the Gaps! Target Higher Performance and Achieve It!, by Dana Gaines Robinson James C Robinson
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Amazon.com Review
Brief, reality-based business fables are all the rage these days, as consultants, strategists, and other savvy professionals seek interesting, reader-friendly ways to present their latest ideas. Zap the Gaps! continues in this genre by weaving a highly practical and easily adaptable program for improving workplace performance into a solidly informative tale--this time about the trials and tribulations at a large computer firm's troubled customer service center--that most corporate denizens will quickly identify with. Ken "The One-Minute Manager" Blanchard teams here with problem-solving specialists Dana Robinson and Jim Robinson to present the enlightening story of Dyad Technology's discovery and implementation of their anachronism-based GAPS approach for finding and resolving the root causes of many common business problems: (G)o for the Shoulds, (A)nalyze the Is, (P)in Down the Causes, and (S)elect the Right Solutions. By demonstrating how an "actual" company might absorb and initiate their strategy, the authors clearly show how it can aggressively bridge the spaces "between what is and what should be" and realize the true meaning behind their emphatically punctuated title. --Howard Rothman
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Review
“A gem of a management book, guaranteed to help improve your company’s performance no matter what business you’re in!” (Harvey Mackay, author of the New York Times bestseller, Swim with the Sharks without Being Eaten Alive)
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Product details
Hardcover: 160 pages
Publisher: William Morrow; 1 edition (May 15, 2002)
Language: English
ISBN-10: 9780060503000
ISBN-13: 978-0060503000
ASIN: 0060503009
Product Dimensions:
5.5 x 0.7 x 8.2 inches
Shipping Weight: 10.6 ounces (View shipping rates and policies)
Average Customer Review:
3.7 out of 5 stars
20 customer reviews
Amazon Best Sellers Rank:
#485,494 in Books (See Top 100 in Books)
Use this book in teaching management still and every semester. Nice option to listen for a revised perspective.
Had to read for a management principles class- quick, easy read.
While the CD challenged the given scenarios recommendation. It gave no real training how to move forward when your client rejects your recommendations or method to analyze the gap. While it was convenient to listen to this in the car, content was below expectatio . Seller however was prompt with delivery and product was in great condition.
A quick book to read, that aids in the understanding of business gaps, and how to prevent them.
Just what I needed for class.
Excellent
For as fast as you can read it and that you don't need the book afterwards to review what you learned or don't. I suggest borrowing it from the Library and save your $10 for something worthwhile.
Ken Blanchard certainly knows how to crank outbooks . . . his latest, ZAP THE GAPS!, coauthored withDana and Jim Robinson, describes an approach and thengives a framework for improving a company's overallperformance through its people.It uses the typical Blanchard formula; i.e., a parablethat will help you understand complex material bypresenting it in a very readable and entertaining fashion . . . the result: you'll learn how to better solve a problem and not jump at the first solution that comes your way . . . instead, you'll be given a technique for helping you first understand the problem's root cause--thus making for a better overall solution.But just don't think you have to work in a business environmentto benefit from the book . . . its message can also beapplied to nonprofit organizations, clubs and even families.You can most likely it in one sitting, yet you'llbe thinking about it long afterward . . . I especially likedthis one line, used by an executive answering his phone:"Mike here. What can I do to help make your life perfect?"The same executive was quoted as giving this other bitof helpful advice: "So tomorrow start taking your staremployees to lunch. Get them to tell you their secrets,one-on-one. That won't cost your company very much at all."Lastly, I enjoyed learning the following acronym: GAPS . . . itserved to summarize the book's key message, whichencourages you to:Go for the "shoulds."Analyze the "is."Pin down the causes.Select the right solutions.
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